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user research

I have over 7 years experience leading user research, including

  • Card sorting and naming exercises clarifying appropriate nomenclature and information architecture.
  • Focus groups to better understand user journeys, preferences and motivations.
  • Heuristic evaluations focusing on content, information organization and usability heuristics.
  • Interviews of project stakeholders, eliciting information around process, lessons learned, concerns and advice. Many of these have involved understanding content production processes, including bottlenecks and duplication of effort.
  • Surveys gathering feedback around preferences, use, usefulness, and importance.
  • Usability studies looking at search behaviour, task completion and the usability of websites and web apps.
  • Workplace observation studies looking at technology use and change preparedness.
  • Workshops eliciting goals & priorities, prototyping ideas and gather feedback to designs.

I also have nearly 15 years of experience supporting research as well as analyzing and presenting results.